Rappi888 Terms & Conditions – A Complete Guide for Malaysia Users

1. Introduction

Welcome to rappi888, an online sports betting and casino platform operating in Malaysia. This Terms & Conditions document constitutes a binding agreement between you ("User") and rappi888 ("Company", "we", "platform"). By registering an account, making a deposit, or using any of the services provided by rappi888, you automatically agree to be bound by all terms and conditions set out in this document, along with all other policies published on our platform.

These Terms & Conditions take effect from 1 January 2026 and supersede all previous versions. rappi888 reserves the right to amend or update these terms at any time. Users will be notified via in-platform notifications of any significant changes. Continued use of the platform rappi888 after an amendment is published constitutes acceptance of the revised terms.

2. User Eligibility

Services rappi888 only available to individuals who meet all of the following eligibility criteria:

• Be at least 18 years of age at the time of registration and throughout the period of platform use.
• Be a resident of or access the platform from Malaysia.
• Have the legal capacity to enter into a binding agreement.
• Has never been declared an undischarged bankrupt or is not currently subject to legal proceedings that restrict the ability to enter into financial agreements.
• Not be on any exclusion list or active self-exclusion program at rappi888 or any relevant gambling regulatory body.

rappi888 reserves the right to request proof of identity and age at any time. Users who fail to verify their eligibility when requested risk having their account suspended or closed.

3. Account Registration

When registering an account at rappi888, you agree to:

• Providing accurate, complete and up-to-date information, including your full name, an active Malaysian phone number and any other details requested.
• Ensuring that only one account is registered under your name and phone number. Multiple accounts are not permitted under any circumstances.
• Keep your password and login credentials confidential. rappi888 will never ask for your password through any communication channel.
• Notify rappi888 immediately if you suspect any unauthorised access to your account.
• Do not transfer, sell, or share your account with any other individual under any circumstances.

Account verification may be required before certain financial transactions can be processed. This may include submitting documents such as a copy of your Malaysian identity card (MyKad) or other supporting documents as requested by our compliance team. rappi888.

4. Deposit & Payment

All financial transactions at rappi888 operates in Malaysian Ringgit (MYR). Accepted deposit methods are:

• Touch 'n Go eWallet
• GrabPay
• Boost
• ShopeePay
• DuitNow
• FPX – Online Banking (Maybank2u, CIMB Clicks, and other Malaysian banks that support FPX)

The minimum deposit is RM20 per transaction. Deposited funds are usually credited to your account rappi888 your account within 1 to 3 minutes after the transaction has been successfully processed by the payment provider. In the rare event that a deposit takes longer, please contact our support team with proof of the transaction.

rappi888 does not charge any processing fees on deposits. However, some payment providers may apply a small fee for their own services, which is beyond our control.

5. Withdrawal of Winnings

Users may request a withdrawal of winnings at any time, subject to the following conditions:

• The account has successfully completed the identity verification process.
• There are no active or unsettled bets at the time of the request.
• Any bonus-related wagering requirements (if applicable) have been met in full.
• The withdrawal amount meets the minimum threshold of RM50 per withdrawal transaction.

Withdrawals are processed using the same method as the user's original deposit. Processing times are as follows:

• EWallet (Touch 'n Go, GrabPay, Boost, ShopeePay): 5 to 15 minutes for amounts below RM5,000.
• DuitNow and FPX: 15 to 60 minutes depending on the bank's operating hours.
• Amounts exceeding RM5,000: may require additional security review within up to 24 hours.

rappi888 does not charge any withdrawal fees. All legitimate winnings will be paid out in full to the user with no deductions on our part.

6. Sports Betting Rules

Platform rappi888 offers Sports Betting across more than 30 categories, including football (Malaysia Super League, EPL, La Liga, UCL), badminton (Malaysia Open, BWF World Tour, Thomas Cup), esports (MPL Malaysia, MSC, VCT Pacific), tennis, cricket, Formula 1 and more.

General Sports Betting rules at rappi888:

• All bets are final once confirmed by the system. Cancellations are only permitted under specific circumstances outlined in our betting policy.
• Bets placed on incorrect odds due to a technical error are void. rappi888 reserves the right to cancel such bets and refund the stake amount to the user.
• For matches postponed or cancelled before they begin, all bets will be voided and the funds credited back to the user's account.
• For matches interrupted after they have begun, results will be determined based on the score at the time of stoppage, subject to the relevant sporting rules and the policy of the official league or organiser.
• In-play bets placed during a known system outage or technical issue are void.

7. Live Casino & Online Games

Live casino services rappi888 including roulette, baccarat, blackjack, and other table games streamed live with real dealers. Game-specific rules are displayed within each game's interface and form part of these Terms & Conditions.

Regarding slots and other electronic games:

• All games use a Random Number Generator (RNG) that has been verified and audited by accredited independent testing bodies.
• The Return to Player (RTP) percentage for each game is available in that game's information section.
• Any winnings resulting from a technical error or system malfunction are void.
• Games must not be played in any manner that disrupts fair play for other players or exploits system vulnerabilities.

8. Bonus & Promotions

All bonuses, promotions, and special offers at rappi888 subject to the specific terms and conditions stated alongside each respective promotion. Promotion-specific terms take precedence over these general Terms & Conditions in all bonus-related matters.

General principles governing rappi888 bonuses:

• The welcome bonus is only available to new members who have never held an account rappi888 previously.
• All bonuses are subject to minimum wagering requirements that must be fulfilled before any withdrawal of bonus-related amounts is permitted.
• Rappi888 reserves the right to withdraw or amend any bonus if a user is suspected of abusing the promotions system, including through arbitrage, hedging, or any strategy designed to gain an undue advantage.
• Bonuses are non-transferable between accounts and cannot be directly converted to cash without first meeting the applicable wagering requirements.
• Promotions are limited to one claim per user, per phone number and per IP address unless stated otherwise.

9. Prohibited Conduct

User rappi888 are strictly prohibited from doing the following:

• Registering more than one account or using another person's identity for registration purposes.
• Using automated software, bots, scripts, or any other tools to access or interact with the platform in an unauthorised manner.
• Committing payment fraud, including the use of credit cards or bank accounts that do not belong to you.
• Engaging in money laundering or any suspicious financial transactions through the platform.
• Colluding with other users to manipulate match results, odds or the betting system (match fixing, collusion).
• Exploiting any system bugs or vulnerabilities to gain an unfair advantage.
• Placing arbitrage bets that exploit odds differences across markets to guarantee risk-free profit using bonus funds.
• Threatening, harassing, or being abusive toward any member of the rappi888 support team.

Any violation of the above prohibitions may result in immediate account suspension, forfeiture of all balances and bonuses, and legal action where applicable. rappi888 reserves the right to report any suspicious activity to the relevant authorities.

10. Account Suspension & Closure

rappi888 reserves the right to suspend or close a user's account under the following circumstances:

• Violation of any part of these Terms & Conditions.
• Failed identity verification or refusal to provide the requested documents.
• Activity suspected to constitute fraud, money laundering or system manipulation.
• At the user's own request for self-exclusion or voluntary account closure.
• Instructions from a relevant regulatory authority or legal body.

Users who wish to voluntarily close their account may do so through their account settings or by contacting the support team. rappi888. Any valid balance will be returned to the original payment method within 5 to 10 business days upon completion of the review process.

11. Responsible Gaming

rappi888 fully committed to responsible gambling practices. We believe betting should be an enjoyable form of entertainment, not a source of financial hardship or emotional stress.

Responsible gambling tools provided by rappi888:

• Deposit Limit: Set daily, weekly, or monthly limits on the total amount you deposit. These limits take effect immediately once set.
• Betting Limits: Set a maximum amount you can wager within a specified time period.
• Temporary Break: Suspend your account for a period of 24 hours, 1 week or 1 month.
• Self-Exclusion: The option to self-exclude from all betting activity for a period of 6 months, 1 year, or permanently.

Users who feel that betting is beginning to affect their daily life, finances or personal relationships are encouraged to seek professional help. rappi888 provides information and links to problem gambling support organisations on the Responsible Gambling us.

12. Limitation of Liability

To the extent permitted by applicable law, rappi888 shall not be liable for:

• Any indirect, consequential, special or punitive damages arising from the use of the platform.
• Service disruptions caused by factors beyond our control, including internet outages, natural disasters, or third-party actions.
• Betting outcomes affected by inaccurate information provided by the user themselves.
• Losses resulting from security vulnerabilities in the user's own personal device.

Maximum liability rappi888 against any user is limited to the amount of funds held in that user's account at the time the claim is made, under any and all circumstances.

13. Amendments to Terms & Conditions

rappi888 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Users will be notified of significant changes through:

• In-platform notifications on rappi888 when you log in.
• Updated as of the date shown under "Last Updated" at the top of this document.

It is the user's responsibility to review these Terms & Conditions periodically. Continued use of the rappi888 after an amendment is published will be deemed full acceptance of the revised terms. If you do not agree with the changes, please stop using the platform and contact us to close your account.

14. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of our services rappi888, please reach out to us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly within the rappi888 platform.
• Email: support@rappi888.com – typical response time is 2 to 4 hours.

Our support team operates fully in Malay and is committed to providing clear, accurate and helpful responses to every enquiry received. We value user feedback and continually work to improve our services based on the input we receive.

For formal complaints that cannot be resolved through standard support channels, please send full details of your complaint by email to support@rappi888.com with the subject line "Formal Complaint", and we will ensure it is handled by management within 5 business days.